Customer Service Specialist

Kelly Services
Published
October 9, 2019
Location
Naperville, IL
Category
Job Type

Description

Customer Service Representative in Naperville, IL

Kelly Services is seeking motivated, hardworking individuals to work as Customer Service Representatives for a premier client in Naperville, IL. Our client is a Premier Retailer of furniture, housewares and decor. If you are looking to work in an environment that is professional; energetic, and encourages a work environment that resolves issues with skill and compassion then this is the job for you.

A bit about the Company:
- Advancement Opportunities, availability to grow to advanced levels of customer support roles.
- Get hired on by the company for long term part-time opportunities - Looking for proven performers.
- Work a set schedule of 13 -26 hours per week.
- Available Schedule: Between 4pm to 10pm, Mon to Fri, plus 1 weekend day, min of 4 hours (Sat or Sun open hours: between 7:45 to 5pm)
- Full-time scheduled available: Set Schedule, 40 hours, Working Mon-Fri between 8am-8pm, plus 1 Sat or Sun
- Start now and work pass the Holiday Season, long term part-time opportunities.

Apply Today: Interested candidates can Nina and Jennie at (815) 261-4415 or email your resume to [Click Here to Email Your Resumé]

A typical day might look like this for a Customer Service Representative:
- Answer customer questions, requests and concerns via customer interaction channels such as phone, chat, email, etc.
- Provide product information and suggest alternative product solutions based on customers- needs.
- Enter orders into systems and verify all the information is accurate.
- Provide delivery assistance to the customer including, but not limited to, scheduling deliveries, resolving delivery issues, ordering parts and entering return/replacements for shipped and/or delivered items.
- Provide basic assistance to gift registry, such as helping customers maintain the registry, etc.
- Provide service solutions and/or compensation to appease customers based on guidelines
- Develop and maintain effective, collaborative relationships with company personnel and customers

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