Part-time Customer Service Specialist

Kelly Services
Published
October 9, 2019
Location
Naperville, IL
Category
Job Type

Description

Part-time Customer Service Representative in Naperville, IL

Kelly Services is seeking motivated, hardworking individuals to work as Customer Service Representatives for a premier client in Naperville, IL. Our client is a Premier Retailer of furniture, housewares and decor. If you are looking to work in an environment that is professional; energetic, and encourages a work environment that resolves issues with skill and compassion then this is the job for you.

A bit about the Company:
- Advancement Opportunities, availability to grow to advanced levels of customer support roles.
- Get hired on by the company for long term part-time opportunities - Looking for proven performers.
- Work a set schedule of 13 -26 hours per week.
- Available Schedule: Between 4pm- 10pm, Mon to Fri, plus 1 weekend day, minimum of 4 hours (Sat or Sun 7:45 to 5pm)
- Full-time scheduled available: Set Schedule, 40 hours, Working Mon-Fri between 8am-8pm, plus 1 Sat or Sun
- Start now and work pass the Holiday Season, long term part-time opportunities.

Apply Today: Interested candidates can Nina and Jennie at (815) 261-4415 or email your resume to [Click Here to Email Your Resumé]

A typical day might look like this for a Customer Service Representative:
- Answer customer questions, requests and concerns via customer interaction channels such as phone, chat, email, etc.
- Provide product information and suggest alternative product solutions based on customers- needs.
- Enter orders into systems and verify all the information is accurate.
- Provide delivery assistance to the customer including, but not limited to, scheduling deliveries, resolving delivery issues, ordering parts and entering return/replacements for shipped and/or delivered items.
- Provide basic assistance to gift registry, such as helping customers maintain the registry, etc.
- Provide service solutions and/or compensation to appease customers based on guidelines
- Develop and maintain effective, collaborative relationships with company personnel and customers

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