Ana Gonzalez Ewens

Customer Service Specialist
  • Chicago, Illinois
  • August 25, 2020

Skills & Abilities
· More than 20 years of experience working directly with clients from diverse socioeconomic, cultural, and economic backgrounds to
define individual needs, assemble personal stories/career backgrounds which enriches costumer experience
· Effectively facilitate trust and confidence in clients stressed by challenging work environments and life events; handle private client
data with one hundred percent confidentiality and integrity
· Costumer service expertise, especially in travel requirements and processes, oral and written proficiency
· Fluent in Academic Spanish (speaking, reading, writing)
Education
| AGRICULTURAL ENGINEERING | UNIVERSIDAD DE SAN CARLOS, GUATEMALA

Category
E-mail
anitaewens@hotmail.com
Phone Number
7735438346

Education

Agronomy @ Universidad de San Carlos de Guatemala
Jan 1995 — Jun 1997
Soil Science and renewable resources, completion of 5 semesters

Experience

Air Concierge @ Abercrombie & Kent
Jun 2019 — Mar 2020
Ticketing, booking and manage general information and follow up records and keep track of government and global communications for travelers.
· Office and work from home experience, emergency phone assistance.
Passenger Service Assistant @ Swissport
Apr 2016 — Jul 2019
· Verify records and passenger’s information, ticketing and boarding after ensuring that information and tickets are accurate and
meet all the requirements of their destinations, and provide information regarding any updates in flights and help them find
alternatives in case of a reschedule
· Provide special attention unaccompanied children and the elderly by ensuring that they are prioritized – Gate lead position

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