Heather Lynn Burnside

Job Candidate with Specialties in Administrative Support, Customer Service, Secretarial Works
Job Candidate with Specialties in Administrative Support, Customer Service, Secretarial Works
  • Chicago, Illinois
  • September 16, 2019
Phone Number


Sign Language Interpreting @ Moraine Valley Community College
Aug 2014 — Aug 2016
Certificate Program for American Sign Language and Sign Language Interpreting. Prepares students for freelancing/contract, business, legal, religious, and academic sign language interpreting.
Bachelor of Arts and Sciences @ National-Louis University
Sep 2006 — Jun 2010


Front Desk Security Agent (Temporary) @ Hyatt Corporate
Jan 2019 — May 2019
Decreased in a team to decrease request tickets in Hyatt's queue database by 10%

Resolved issues via Skype Business and e-mail for multiple Hyatt properties ranging from software access to granting Administrative permissions for general managers

Reported phishing scams and fake manager accounts upper management and IT

Created employee accounts for contract and remote workers

Granted software permissions for Tableau, Oracle, Cisco, Outlook et al
Housing Quality Inspections Scheduler @ Chicago Housing Authority
Jun 2018 — Dec 2018
Utilized Salesforce and YARDI to schedule appointments for housing inspections and record passes/failures and abatement cure procedures

Managed 55 incoming phone calls from tenants and property managers throughout Chicago daily

Assisted colleagues in resolving issues over phone calls regarding rent payments; discrimination issues; eviction proceedings; and housing inspections
Data Entry Specialist @ Bank of America and J.P. Morgan Chase
Sep 2017 — Apr 2018
Organized Data Entry on financial centers, bank statements, birth/death records and security deposits

Trained and mentored multiple associates for the in-home software program, FIRST

Audited and reported for missing documents;signatures;WCC Reports; productivity forms;audited immigration documents for the Deferred Action for Childhood Arrivals (DACA) program

Decreased backlog by 25% alone

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