Johnpaul Lee

161 E 121ST PL CHICAGO, IL

773-216-5707

Summary

Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.

Highlights

High customer service standards

Conflict resolution proficiency

Strong problem solving ability

Negotiation competency

Troubleshooting skills

Call center management experience

Customer service expert

Active listening skills

Courteous demeanor

Seasoned in conflict resolution

Sharp problem solver

Accomplishments

Experience

January 2015 to present

Delta Airlines Franklin Park, Il

Cargo Customer service agent

Performs a variety of duties according to the functional work area

. Cargo agents lift, load, unload and transport cargo and, mail to aircraft.

Duties also include operating ground support equipment such as tugs, forklifts and tow tractors.

​​​​​​​​​​​​​​​​February 2002 to Current

Ground Zero Productions Chicago , IL

Owner / Recording Engineer /Photographer /Videographer

Coordinates and books service appointments for individual and group clients. 
Scheduled recording sessions and photo/video services. 
Managing recording and mixing all recording sessions. 
Monitored studio for adequate quantities of supplies. 
Conducted all photo shoots in a calm and professional demeanor. 
Collaborated with clients to guarantee satisfaction. 
Cropped, manipulated and performed color-balance for final images. 
Collaborated successfully with a variety of personalities and work styles. 
Photographed or recorded special events, including weddings, parties and school portraits. 
Extensive knowledge and constant of professional programs such as AVID Protools, Final Cut Pro X, Photoshop, and Adobe Premiere.

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December 2009 to March 2011

Miramed Revenue Group Lombard, IL

Medical Collector

Coordinated approval processes of all accounts payable invoices.

Required to learn and acknowledge all HIPAA laws

Calculated figures such as discounts, percentage allocations and credits.

Renegotiated payment terms with hundreds of customers

Reduced time and costs and increased efficiency by introducing new accounting procedures.

February 2004 to October 2009

Exelon/ Commonwealth Edison Oakbrook, Il

Customer Service Rep

Responsible for handling all inbound calls customer related issues.

Maintained up-to-date  as well as completed many classes on knowledge of company policies, billing programs, and company procedures.

Kept abreast of rapidly evolving technology.

Researched and resolved billing and invoice problems.

February 2000 to November 2003

AON\Premier Auto Finance Chicago, IL

Collector/Customer Service Representative/Manager

Addressed negative customer feedback immediately.

Responsible for daily outbound and inbound collection calls on past due accounts 40 days and under.

Notating every call in detail, including promise date, amount, means of payment, reason for delinquency and cid telephone number (when taking inbound calls).

Record insurance company, agent, and policy number into the system.

Making sure delinquent accounts do not exceed 30 days past due.

Responsible for making at least 30 calls per hour on autodialer, and 20 calls per hour manually Sending accounts thru the proper procedures when forwarding to higher personnel for bankruptcy, repossession etc.

Effectively communicated with team members to maintain clearly defined expectations.

March 1996 to May 2000

Jewel Food Stores Chicago, IL

Grocery Night Clerk

Responsible for controlling and stocking all inventory.

Assisted customers with knowledge of prices of products.

Responsible for maintaining organization and overall appearance of stock rooms Assisted manager with price changes on store items Back room sorting and Forklift operations.

Oversaw overnight store operations, including staff assignments and production lists.

Handled products and equipment in accordance with safety and sanitation guidelines.

Safely operated manual and electric pallet jacks.

Education

12 2002 Kennedy King College Chicago, IL

Graphic Communications