Sol McCarroll

ighly organized bilingual (Spanish/English) customer service representative
  • Chicago, IL
  • May 8, 2019

Self-starter with the ability to handle multiple priorities at once, Strong verbal and written communication skills  A collaborative, team player with great initiative, superior judgment, professionalism, poise with the ability to maintain the highest level of confidentiality.  Excellent ability to maintain composure and effectiveness in a fast paced, high-stress environment.  Superior follow through skills and customer service oriented.

Category
E-mail
lasolmari@msn.com
Phone Number
17735640501

Experience

Communication Support Specialist @ Chicago Transit Authority
Feb 2019 — Current
Produce written and email correspondence in response to customer inquiries to the CTA Feedback Program.
• Open and distribute mail.
• Responsible for updating various department reports
• Process receipts of Fare Discrepancy Reports (FDRs) and captured overpayment requests.
• Communicate with various individuals including customers, management and departments to disseminate and gather information for supervisor or for written correspondence.
• Maintain confidentiality of information entrusted with in the course of performing duties and responsibilities.
• Perform other duties associated with the CTA Customer Service Department
• Maintain daily audit procedures and productivity reports
• Data Entry

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