Kennisha Mason

  • Bellwood, Il
  • July 17, 2019




Dedicated Customer Service Representative passionate and skilled in customer care and support. Proficient in responding to customer complaints and finding solutions. Specializing in facilitating customer satisfaction by connecting and communicating fluidly.


Reliable and punctual

Excellent multi-tasker

Cash handling

Reliable team worker

Neat, clean and professional appearance

Delivers exceptional customer service

EXPERIENCE               Customer Service Representative

07/2018 to current        Securitas Security Service - Downers Grove, il

                                      Secures and personnel by patrolling property, monitoring surveillance equipment,

                                      Inspecting buildings and access points. Providing excellent customer service toward

                                      The clients that has interest within the company.

06/2015 to 09/2016        Savers-Downers Grove, il

Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Exceeded personal sales goals for quarters in a row. Consulted with customers on the latest styles and trends. Kept the showroom clean and maintained neat, orderly product displays. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

01/2015 to Current        A New Beginning Venture Inc-Darien, Il

Promptly responded to general inquiries from members, staff, and clients via mail,e-mail and fax. Guaranteed positive customer experiences and resolved all customer complaints. Compiled weekly monetary reports and records for manager Accurately logged all daily shipping and receiving orders. Executed outbound calls to existing customer base resulting in  % increase .

Superior ambulance service

Promptly responsible for package from the starting point until dropped off to destination. Going into hospital collecting medication for clients and transports commercial packages to their home. Also, collecting blood specimens from a care center transporting the blood to the main hospital.



Western Illinois University-Macomb, IL, United States

August 2016

20162016    Music

                                     Willowbrook High School-Villa Park, IL, United States

Phone Number


General education
Aug 2012 — May 2016

Contact Candidate