Nicole Mullaney

Experienced Customer Service
  • Chicago, Illinois
  • September 23, 2019

Nicole Mullaney
5311 W Catalpa
Chicago, IL 60630
773-816-2064
Mullaney.Nicole@yahoo.com

Detail oriented recent college graduate with a Bachelor of Arts in Communication, Media, and Theatre (GPA 3.9). Aiming to leverage academic experience and work history to successfully gain new experiences. Frequently praised as result-oriented by my peers, I can be relied upon to help you achieve any goal.

Education

Bachelors of Arts in Communication, Media, and Theatre, Northeastern Illinois University – Chicago, Illinois (Magna Cum Laude Graduate GPA. 3.9)

 

Fast Frame – Skokie, Illinois                                                                     (May 2018-May 2019)

Offered personal design and quality picture framing services while providing customer support and administrative responsibilities.

  • Reviewed production schedules and work orders to determine material requirements
  • Processed sales contracts
  • Managed the delivery, assembly, and distribution of supplies
  • Approved final product
  • Marketed new products

Dale Bennett Racing Stable - Chicago, Illinois and Tampa, Florida                   (May 2016-May 2018)

Teamed directly with owners and trainers on multiple levels of management, for training, scheduling, and exercising of racehorses.

  • Managed and ran barn of forty plus horses
  • Interacted and coordinated meetings with high level clients
  • Ensured successful management of daily horse training activity
  • Managed payroll, and other employment services
  • Coordinated employment and hiring of new employees
  • Established business plan for barn growth and increased productivity
  • Focused on building barn reputation, resulting in winning trainer of the month
  • Built better clientele relationships with ownership and regulatory board

Tampa Bay Downs Chaplaincy Office - Tampa, Florida                                  (January 2017-May 2017)

Managed Chaplaincy office and worked directly with the Chaplin for events, services and meeting schedules. Arranged fundraisers and other social events.

  • Successfully managed and ran office activities for chaplaincy
  • Organized fundraisers and ensured sufficient funding to maintain chaplaincy activities
  • Managed weekly church activities and services
  • Wrote, edited, and distributed bi-weekly chaplaincy pamphlets and newsletters

 

 

Hunan Restaurant - Carbondale, Illinois                                                     (September 2015-May2016)

Planned service workflow, coordinated directly with the dining room staff, and managed patron reservations.

  • Greeted and assisted guest needs in a professional and cordial demeanor
  • Scheduled reservations and meticulously managed large customer crowds
  • Planned restaurant server schedules and server assignments

Jim Mays Jr. State Farm - Chicago, Illinois                                                     (October 2012-June 2014)
Operated directly with senior agents to review policies and claims. Identified coverage opportunities for better customer coverage and satisfaction. Increased awareness to appropriate parties through transparent communication.

  • Aided clients with premiums, effective dates, and policy terminations
  • Developed client leads
  • Implemented inbound/outbound calls in the range of 100+ calls a day
  • Preformed administrative support task such as proofreading, transcribing handwritten information, invoicing, and balance sheets

 

Certifications and Affiliations

  • Adobe Certified Associate-Entry level digital design credentials
  • Companion Animal Nutrition Certified-Focus on dietary needs of animals, exercise requirements, and disease management
  • Meals on Wheels –Volunteer (2012-Present)
  • Alpha Gamma Delta Sorority – Member (2014-Present); New Member Chair (2015-2016)
  • Memory Lane Stables – Volunteer (2018-2019)
  • Adopt-A-Spot – Volunteer (2014-2016)

 

Technical Knowledge

Windows Microsoft Office Suite, Adobe Acrobat Reader, Windows 7, Windows 10

 

References

Available upon request

Category
E-mail
Mullaney.Nicole@yahoo.com
Phone Number
7738162064

Education

Bachelors in Communication @ Northeastern Illinois University
Aug 2017 — May 2019
Magna Cum Laude Graduate GPA. 3.9

Experience

Assistant Manager @ Fastframe
May 2018 — May 2019
Offered personal design and quality picture framing services while providing customer support and administrative responsibilities.
• Reviewed production schedules and work orders to determine material requirements
• Processed sales contracts
• Managed the delivery, assembly, and distribution of supplies
• Approved final product
• Marketed new products
Administrative @ Tampa Bay Downs Chaplaincy
Jan 2017 — May 2017
Managed Chaplaincy office and worked directly with the Chaplin for events, services and meeting schedules. Arranged fundraisers and other social events.
• Successfully managed and ran office activities for chaplaincy
• Organized fundraisers and ensured sufficient funding to maintain chaplaincy activities
• Managed weekly church activities and services
• Wrote, edited, and distributed bi-weekly chaplaincy pamphlets and newsletters
Foreman @ Dale Bennett Racing Stable
May 2016 — May 2018
Teamed directly with owners and trainers on multiple levels of management, for training, scheduling, and exercising of racehorses.
• Managed and ran barn of forty plus horses
• Interacted and coordinated meetings with high level clients
• Ensured successful management of daily horse training activity
• Managed payroll, and other employment services
• Coordinated employment and hiring of new employees
• Established business plan for barn growth and increased productivity
• Focused on building barn reputation, resulting in winning trainer of the month
• Built better clientele relationships with ownership and regulatory board

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